Returns & Exchange Policy

Returns & Exchange Policy

At INTIMORA, we take great care to deliver high-quality products to our customers. Due to the intimate nature of innerwear products, we follow strict hygiene standards.

🔁 Returns & Exchanges

  • Innerwear products (including panties, bra sets, lingerie sets, and related items) are NOT eligible for return or exchange once delivered, due to hygiene and safety reasons.
  • We request customers to carefully review product details, size charts, and descriptions before placing an order.
  • If the customer insists on exchanging the panties, even if the correct size is delivered as per the order, a 50% cost of the delivered product will be charged along with additional 300/- for reverse pickup & reshipping the exchanged items for prepaid orders. For Cash on Delivery: reverse pickup & reshipping charges would be 400/-. Additionally a 5% service charge of the total exchange order value will be applicable for any such requests.
  • We do allow size exchanges only for Bra under the following conditions (subject to internal approvals):
    • The product is unused, unworn, and unwashed.
    • The tags and original packaging are intact.
    • The exchange request is raised within 2 hours of delivery.
  • Customer needs to provide us clear images & videos of both pre & post delivery in case of any issues to verify their claims for refunds or returns, videos should cover unboxing as well.

🚫 Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Briefs, panties, lingerie, shapewear, and other intimate apparel
  • Items that have been worn, washed, altered, or used
  • Items without original tags or packaging

📦 Damaged, Defective, or Incorrect Items

We do accept returns or replacements only in the following cases:

  • Product received is damaged
  • Product received is defective
  • Incorrect product delivered

Process for Exchange

Contact us via 📱 WhatsApp or 📩 Email with your order details.
Once approved, our courier partner will arrange the pickup or you can ship the product back to us as paid on delivery.

Conditions:

  • Issue must be reported within 48 hours of delivery
  • Product must be unused, unwashed, and in original packaging
  • Clear images/videos must be shared for verification
  • Once verified, we will arrange a replacement or refund, as applicable.

💳 Refunds

  • Approved refunds are processed to the original mode of payment
  • Refunds are initiated within 5–7 business days after approval
  • Shipping charges (if any) are non-refundable unless the issue is from our side

🚚 Return Address

All approved returns are processed from our warehouse in:

INTIMORA
Salwood, Mahagun Mywoods, Gaur City 2
Greater Noida West,
Uttar Pradesh – 201318, India

📞 Contact for Returns

For any return or support queries, contact us at:

📧 care@shopintimora.com

Important Note:

  • Once your order is dispatched, you will receive a WhatsApp message and email containing your tracking number and tracking link to monitor your shipment.
  • While INTIMORA ensures that every order is packed and handed over to our courier partner on time, the final delivery is carried out by the courier company. Delivery timelines are estimated and may occasionally be affected due to logistical challenges, weather conditions, local restrictions, operational delays, or other unforeseen circumstances.
  • We continuously follow up with our courier partners to ensure timely delivery and will always do our best to assist if any delay occurs.
  • Once an order has been dispatched and is in transit, it cannot be cancelled. Refunds will not be applicable solely due to delays in transit caused by the courier partner.
  • Customers are requested to track their shipment using the tracking link provided and ensure that someone is available to receive the parcel at the delivery address.
  • If you require your order by a specific date or for an occasion/travel, please contact us before placing your order so we can advise the best available shipping option.
  • OTP-Based Deliveries: For shipments requiring an OTP, please share the OTP only after you or a trusted recipient has physically received the package. The OTP serves as proof that the delivery has been completed.
  • Delivered with OTP: If a shipment is marked as delivered after a valid OTP has been shared with the delivery agent, it will be treated as successfully delivered. Any claims of non-delivery after OTP verification may be difficult to investigate or resolve, as the courier partner considers the OTP as proof of delivery.
  • We will always help. We will never argue. However, We will not tolerate abusive or threatening language.

📞 +91 92899 64006 (Mon–Sat, 10 AM – 6 PM IST)