🚚 Shipping Policy – INTIMORA

At INTIMORA, we aim to deliver your orders quickly, safely, and with complete transparency.

📦 Order Processing

• Orders are processed within 24–48 hours of placement.
• Once shipped, you will receive a tracking link via SMS/Email/WhatsApp powered by our delivery partner Shiprocket.

🚚 Delivery Timelines

• Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 3–5 business days
• Tier 2 & Tier 3 Cities: 5–7 business days
• Remote/Rural Areas: 7–10 business days
  (Delays may occur due to unforeseen courier or weather conditions.)

💳 Shipping Charges

• Prepaid Orders: Free shipping above ₹999, standard charges apply below.
• COD Orders: Available across India with a small handling fee of ₹50.

📍 Coverage

We deliver to over 29,000+ pin codes across India through our trusted courier partners (Delhivery, Bluedart, XpressBees, Ekart, etc.).

🎨 Color & Product Disclaimer

• Products in “Pack of 3” or more may have varied color combinations.
• Actual product colors may slightly differ due to lighting & screen resolution.

📦 Undelivered / Return to Origin (RTO)

If a package is undelivered due to wrong address / phone number / non-availability, it will be returned to us. Re-shipping will incur additional charges.

1. Returns

• For hygiene reasons, we do not accept returns on any panty products once delivered, unless there is a wrong size delivered.
• For Bra, returns are accepted if the requests are made within 48 hours of delivery.

2. Exchanges

We do allow size exchanges only for Bra under the following conditions:

• The product is unused, unworn, and unwashed.
• The tags and original packaging are intact.
• The exchange request is raised within 48 hours of delivery.

3. Process for Exchange

• Contact us via 📱 WhatsApp or 📩 Email with your order details.
• Once approved, our courier partner will arrange the pickup or you can ship the product back to us as paid on delivery.
• After inspection, we will send you the requested size (subject to availability).

4. Non-Exchangeable Products

• Panties, packs of panties, pack of bra's and any discounted/clearance products are not eligible for exchange.
• Sports bras and padded bras may be exchanged for size issues only.

5. Refunds

• We currently do not offer refunds for any Exchange requests, order will be processed only in the form of a replacement product of the same style.
• For Refunds on Bra returns, it will be credited back to source account in 7 working days, after item is received at our warehouse with all the original packaging, tags intact & once it passes quality checks, item should be unused, unwashed.

6. Delivery Costs

• INTIMORA will cover the cost of shipping the exchanged item back to you.

7. Contact Us

For any exchange requests:
📩 Email: intimora.in@gmail.com